Shipping policy

1. Shipping Destinations: We currently offer shipping services to customers located within the European Union (EU) and select international destinations. Please note that shipping availability may vary depending on the destination and specific product restrictions or regulations.

2. Processing Time: All WONDERKID pieces are made to order with care and intention. Please allow up to 14 calendar days from the date of your order for your garment to be crafted and prepared for shipping. This timeline reflects our commitment to quality, not mass production. Once your item is ready, you’ll receive a confirmation email with tracking details. We appreciate your patience — good things take time.

3. Shipping Methods and Carriers: We work with reputable shipping carriers to ensure prompt and secure delivery of your orders. The available shipping methods may vary depending on the destination and the weight or dimensions of the package. At checkout, you will have the option to select from the available shipping methods.

4. Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The shipping charges will be displayed at the checkout stage before you finalize your order. We may also offer free shipping promotions for qualifying orders or specific products.

5. Delivery Time: The estimated delivery time will depend on the shipping method chosen and the destination of your order. Please note that delivery times provided are estimates and are subject to factors beyond our control, such as customs clearance or unforeseen delays. We do our best to ensure timely delivery, but we cannot guarantee specific delivery dates.

6. Customs Duties and Taxes: For international orders, customs duties, taxes, and other import fees may apply. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. Any additional charges related to customs clearance are not included in the shipping cost and must be borne by the customer.

7. Order Tracking: We provide order tracking services for most shipments. Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information and instructions on how to track your package. Please note that it may take a few hours for the tracking information to become available after the package has been shipped.

8. Order Changes and Address Modifications: To ensure a smooth shipping process, please review your order details and shipping address carefully before submitting your order. Once an order is placed, changes or modifications may not be possible. In case of any issues or errors with your shipping address, please contact our customer support team as soon as possible for assistance.

9. Lost or Damaged Packages: While we take great care in packaging and shipping your orders, we understand that unforeseen circumstances can occur. In the event of a lost or damaged package, please contact our customer support team within [X] days of the expected delivery date. We will work diligently to investigate and resolve the issue in a timely manner.

10. Returns and Exchanges: Please refer to our separate Returns and Exchanges Policy for information regarding the return or exchange of products. Shipping costs associated with returns or exchanges are generally the responsibility of the customer unless the return is due to an error on our part.

11. Contact Information: If you have any questions, concerns, or need assistance regarding our shipping policy, please reach out to our customer support team through the contact information provided on our website. We are here to help!

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be posted on our website. By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this shipping policy.